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Handling Interventions

Configure notifications and resolve interventions through the dashboard, Slack, or API.

Notification Channels​

  • Dashboard — Real-time queue with full agent context
  • Slack — Actionable notifications with approve/reject
  • Email — Digest or per-event alerts
  • Webhook — HMAC-signed HTTP payloads
  • PagerDuty — Critical escalation

Resolving via API​

POST /api/v1/interventions/:id/resolve
Authorization: Bearer eyJhbG...

{
  "action": "approve",
  "feedback": "Use SecureLogistics instead. Cap at $8,000."
}